Frequently Asked Questions

  • Processing Times for Non-Made to Order Items:

    Non-Made to Order Items: Will not be listed with “Made to Order” description. Non-Made to Order items are pre-made and available immediately to process.

    Once you place an order for a Non-Made to Order item, you will receive an order confirmation email. This means your order is processing. Non-Made to Order items are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. Once processed, the item is shipped. Please see shipping times.

    Processing Times for Made to Order Items:

    Made to Order Items: Made to order items are items that have customizable specifications such as material (gold/silver) and size. These items are made when the order is placed.

    Once you place an order for a “Made to Order” item, you will receive an order confirmation email. This means your order is processing and your item is being created. Made to order items are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

    If your Made to Order items are unable to be fulfilled, you will receive an email and a refund for your order.

    Generally, orders are processed as soon as possible, but the timeframe is provided consider unexpected circumstances.

    Shipping Times: Once your order has shipped, you will receive a confirmation email with tracking information. Average shipping time to the contiguous United States is 4-10 days, but is dependent upon carriers’ shipping timeframes. Shipping within Oahu is approximately 2-3 days. There may be potential uncontrollable USPS delays.

    Please consider that all orders are shipping from Hawaii using the lowest cost shipping methods available to keep the cost to the customer affordable.

  • Shipping is available to the United States only to all 50 states, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

    No international shipping is currently available.

  • Shipping rates are based weight of the order and are calculated and reflected at checkout as below:

    Flat shipping rate: $5.00 per order.

    Carriers (currently USPS) are selected based on lowest cost.

    Discounts may be offered from time to time, which may include free shipping with a minimum purchase using a discount promotional code. Promo codes are announced on the website, emails, and social media.

  • All sales are final. No returns, exchanges, credits, or refunds will be processed.* Due to the nature of the items (hygienic concerns) and the cost to process returns, exchanges, credits, and refunds, we are unable to offer returns, exchanges, credits or refunds.

    If you have any issues with your order or are unhappy with your purchase, please contact us here and we will try our best to make it right.

    *Refunds will be issued if your Made to Order items are unable to be fulfilled. An email notification will be sent.